{"id":18995,"date":"2026-04-13T08:30:43","date_gmt":"2026-04-13T06:30:43","guid":{"rendered":"https:\/\/bruxelles.unionsyndicale.eu\/?p=18995"},"modified":"2026-04-10T09:33:49","modified_gmt":"2026-04-10T07:33:49","slug":"when-your-health-is-fragile","status":"publish","type":"post","link":"https:\/\/bruxelles.unionsyndicale.eu\/en\/when-your-health-is-fragile\/","title":{"rendered":"When Your Health is Fragile"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><h4 style=\"text-align: center;\">When your health is fragile, accessing your rights shouldn&#8217;t be so difficult<\/h4>\n<h4 style=\"text-align: center;\"><em><strong><span lang=\"fr-BE\" data-olk-copy-source=\"MessageBody\">\u00a0JSIS: After a reimbursement claim was denied, asking a simple question has become unnecessarily complicated.<\/span><\/strong><\/em><\/h4>\n<h4><span>\ud83d\udccc<\/span><span> Key Points in 20 Seconds<\/span><\/h4>\n<ul>\n<li>Some colleagues are <strong>having trouble querying the RCAM system after a claim denial.<\/strong><\/li>\n<li><strong>Union Syndicale has conducted a detailed analysis of a member\u2019s experience.<\/strong><\/li>\n<li>A procedure listed on the statements no longer exists and has not been corrected despite our initial request for a correction.<\/li>\n<li><strong>A recommendation for improvement, sent to the PMO by the Union Syndicale, remains unanswered.<\/strong><\/li>\n<\/ul>\n<p><span>\ud83d\udcc4<\/span><span>\u00a0<\/span><strong><span>\ud83d\udd17<\/span><\/strong><strong><span lang=\"fr-BE\"><span>\u00a0<\/span><a href=\"https:\/\/bruxelles.unionsyndicale.eu\/wp-content\/uploads\/2026\/04\/24-02-2026-Note-a-M.-Christian-Levasseur-Dir-PMO.pdf\">Read the note here (in FR)<\/a><\/span><\/strong><\/p>\n<h4><span>\ud83c\udfe5<\/span><span>\u00a0<\/span>Why the note ?<\/h4>\n<ul>\n<li>Every year, <strong>Union Syndicale receives hundreds of individual requests<\/strong> for assistance, often when health issues are already complicating day-to-day administrative tasks.<\/li>\n<li>Since we began holding <a href=\"https:\/\/bruxelles.unionsyndicale.eu\/en\/meeting-point-union-syndicale-bruxelles\/\">our helpdesk sessions on the first Wednesday of every month<\/a>, these requests have increased even further, <strong>revealing recurring difficulties and new issues.<\/strong><\/li>\n<li>Among these, many colleagues report <strong>growing difficulty simply asking the RCAM a question after a reimbursement claim has been denied.<\/strong><\/li>\n<\/ul>\n<h4>\u26a0\ufe0f<span style=\"font-family: inherit;\">\u00a0<\/span><span style=\"font-family: inherit;\">Conclusion<\/span><\/h4>\n<ul>\n<li>The forms refer to a procedure that no longer exists (the \u201cyellow bubble\u201d)<\/li>\n<li>A series of minor obstacles that discourage people<br \/>\nfrom exercising their rights, especially those who are already vulnerable<\/li>\n<li>Our position: Access to rights should not depend on how much energy one has when they are sick.<\/li>\n<li>The USB memo proposes concrete improvements, some of which can be implemented immediately and at no cost.<\/li>\n<\/ul>\n<h4><span style=\"font-family: inherit;\">\ud83d\udccc<\/span><span style=\"font-family: inherit;\">\u00a0<\/span><span style=\"font-family: inherit;\">NB<\/span><\/h4>\n<ul>\n<li><span lang=\"fr-BE\"><span>This work is part of the <strong>Union Syndicale\u2019s<\/strong> broader commitment to health issues: representation on the <\/span><strong><span><a title=\"Original URL: https:\/\/eceuropaeu.sharepoint.com\/sites\/ORG-Brussels-Local-Staff-Committee\/SitePages\/Joint-Committee-on-Prevention-and-Safety-at-work-%E2%80%93-Brussels-(CPPT).aspx?startedResponseCatch=true. Click or tap if you trust this link.\" href=\"https:\/\/eceuropaeu.sharepoint.com\/sites\/ORG-Brussels-Local-Staff-Committee\/SitePages\/Joint-Committee-on-Prevention-and-Safety-at-work-%E2%80%93-Brussels-(CPPT).aspx?startedResponseCatch=true\" data-auth=\"NotApplicable\" data-linkindex=\"1\"><span lang=\"en-IE\">CPPT<\/span><\/a><\/span><\/strong><b><span> and <\/span><\/b><strong><span><a title=\"Original URL: https:\/\/eceuropaeu.sharepoint.com\/sites\/ORG-Central-Staff-Committee\/SitePages\/Inter-institutional_joint-committee_CGAM.aspx. Click or tap if you trust this link.\" href=\"https:\/\/eceuropaeu.sharepoint.com\/sites\/ORG-Central-Staff-Committee\/SitePages\/Inter-institutional_joint-committee_CGAM.aspx\" data-auth=\"NotApplicable\" data-linkindex=\"2\"><span lang=\"en-IE\">CGAM<\/span><\/a><\/span><\/strong><b>,<\/b><span> active involvement in the current social dialogue on <a href=\"https:\/\/digit.service-now.com\/esc?id=kb_article&amp;sysparm_article=KB0076837&amp;table=kb_knowledge&amp;searchTerm=absences%20m%C3%A9dicales\">medical leave<\/a><\/span><\/span> (negotiations are underway\u2014we\u2019ll update you as soon as possible), ongoing initiatives regarding the reimbursement of <a href=\"https:\/\/digit.service-now.com\/esc?id=kb_article&amp;sysparm_article=KB0063631&amp;table=kb_knowledge&amp;searchTerm=visites%20m%C3%A9dicales\">annual medical checkups <\/a>\u00a0, <span lang=\"fr-BE\"><span>a problem for many colleagues in Brussels, access to healthcare in certain countries, and more.<\/span><\/span><\/li>\n<li><span lang=\"fr-BE\"><span>Concrete results have recently been achieved by the Union Syndicale, particularly in Italy. Read here to learn more about <a href=\"https:\/\/unionsyndicale.eu\/en\/protecting-the-rights-to-healthcare-for-eu-staff-in-italy\/\">EU staff\u2019s healthcare rights in Italy &#8211; Union Syndicale<\/a><\/span><\/span><\/li>\n<\/ul>\n<div>\n<h4 style=\"text-align: left;\" align=\"center\"><span style=\"font-family: inherit;\">\ud83d\udcac<\/span><span style=\"font-family: inherit;\">\u00a0<\/span><span style=\"font-family: inherit;\">Join US !<\/span><\/h4>\n<\/div>\n<ul>\n<li>Does this analysis match your experience?<\/li>\n<li>Would you like to suggest other issues to analyse or share your story while remaining anonymous?<\/li>\n<\/ul>\n<p><span lang=\"fr-BE\">\u2709\ufe0f<\/span><span lang=\"fr-BE\"><span>\u00a0<\/span><\/span><strong><span><a title=\"mailto:OSP-US-BXL@ec.europa.eu\" href=\"mailto:OSP-US-BXL@ec.europa.eu\" data-linkindex=\"6\"><span lang=\"fr-BE\">OSP-US-BXL@ec.europa.eu<\/span><\/a><\/span><\/strong><span lang=\"fr-BE\"><\/span><\/p>\n<h4 style=\"text-align: center;\"><em><strong>USB \u2014 Equal rights for all<\/strong><\/em><\/h4>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-2 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>JSIS : When your health is fragile, after a reimbursement claim was denied, asking a simple question has become unnecessarily complicated.<\/p>\n","protected":false},"author":2,"featured_media":17160,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73,70],"tags":[],"dossier-special":[],"class_list":["post-18995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rcam-en","category-news-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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